Privacy Policy

1. Information We Collect

At KimberTec Bathroom Solutions, we collect information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Project details, preferences, and service requests
• Payment information (processed securely through third-party providers)
• Communication history and customer service interactions
• Photos and documents you upload related to your project

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your requests, quotes, and appointments
• Send you service updates, appointment reminders, and project notifications
• Respond to your comments, questions, and customer service requests
• Process payments and manage invoicing
• Manage warranty claims and service requests
• Analyze usage patterns to improve our website and services
• Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our business (e.g., payment processors, scheduling tools, email services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encrypted data transmission (SSL/TLS)
• Secure database storage with access controls
• Regular security audits and updates
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to show relevant ads and measure campaign effectiveness

You can control cookies through your browser settings, but disabling them may affect website functionality.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails at any time
• Data Portability: Request your data in a machine-readable format

To exercise these rights, please contact us at privacy@kimbertec.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related data and warranty information is retained for the duration of the warranty period plus applicable legal retention requirements.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: